Swank Consulting Services provides extensive applied technical, executive management and consulting experience necessary to identify, analyze, and provide workable solutions to challenges facing small to medium size organizations involved with claims adjustment.

Through in depth staff interviews, claim file reviews and management data analysis the firm is able to provide its clients with fact-based information upon which to manage their business. We work closely with our clients in a number of key economic leverage areas including, but not limited to:

• Assessment of the quality of technical claim handling
• Evaluation of the efficiency of claims processes and procedures
• Determining the most efficient way to perform core claim tasks
• Developing performance standards and measures
• Evaluation of litigation management programs and activities
• Developing claim practice/procedure manuals
• Performing quality assurance reviews to determine adherence to performance standards
• Evaluation of the appropriateness of case reserves
• Assessment of the appropriateness of paid losses and expenses
• Assessment of staff abilities
• Development and implementation of training programs
• Gauging current level of customer satisfaction
• Analysis of customer needs and alignment of operations to meet requirements
• Expert witness testimony

The firm concentrates on delivering workable performance results solutions from operational processes, organizational effectiveness, and customer service for the following lines of business:

Automobile                                                       General Liability
Errors and Omissions                                        Product Liability
Workers’ Compensation                                   Fraud & SIU
Construction Defect                                          Asbestos & Environmental       
Property and Homeowners